Return and Exchange Policy

RETURNS AND REFUND

Return Policy

All sales are final. To the maximum extent that the laws permit, LOOPSTER does not accept requests for cancellation of orders or the return of items. In an unfortunate event that the item you purchased is defective upon arrival, please contact our customer service representative within 24 hours of the freight received time.

Delivery Costs for Returns

(a)For return requests caused by quality problems, the delivery costs shall be borne by LOOPSTER. Please contact our customer service representative within 24 hours of the freight received time.

(b)If an item is returned to us and it has been worn or is in an unsuitable condition we reserve the right not to give you a refund. If you want these returned to you, we may request that you cover the delivery cost.

Return Procedures

(a)Email our Customer Relations Department at contact@loopster.in;

(b)Send your returned product(s) back to us;

(c)LOOPSTER to perform a standard product inspection; and

(d)LOOPSTER to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the Terms and Conditions.

 

Refund Instructions

Standard Delivery

  1. Upon receipt of your returned products, LOOPSTER shall perform a standard product inspection. We shall process your return request should the product be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
  2. Refunds (if any) will be processed to you in the same payment method used for the purchase within 7 business days, depending on the processing times of your bank of choice.
  3. In case of dispute, LOOPSTER decision shall be final and binding.

 Address for the Return

 

 Disclaimer

  1. If the return request is made due to the quality problem (that the products have been damaged or used), we reserve our right to retain an external surveyor firm or our internal quality-control team to conduct an examination and certification. LOOPSTER’s decision is final and binding in this regard.
  2. Refunds will be processed according to the same payment prices and conditions applicable at the time of purchase. Discounts, coupons and delivery costs, etc., will not be refunded.
  3. No returns will be entertained if the labels are removed, damaged or lost.
  4. The goods are your responsibility until they reach us, so make sure it is packed properly and cannot get damaged on the way.
  5. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you would like these returned to you, we may request that you cover the delivery cost.